Employee training & Cybersecurity

Employee training will form a big part of the cybersecurity initiative that you will take on as an organization. You need to train your employees to identify and respond correctly to cyberthreats. Here are some employee training best practices that you can make a part of your cybersecurity training program.

Create an IT policy handbook
Make sure you have a handbook of your IT policy that you share with every new employee, regardless of their position in the company. This IT policy handbook must be provided to everyone–right from the CEO to the newest intern in your organization. Also, ensure this handbook is consistently updated. IT is evolving at great speed and your handbook must keep up

Make cybersecurity training a part of your official training initiatives
Cybersecurity training should be a part of your corporate training initiatives for all new employees. You can also conduct refresher sessions once in a while to ensure your existing employees are up-to-date on the latest cyberthreats. At the end of the training session, conduct tests, mock drills, certification exams. Good training includes assessment. Provide follow up training for those who need it. This strong emphasis on training will ensure your employees take cybersecurity seriously.

Day zero alerts
As discussed, the cybercrime landscape is constantly evolving. Every day, cybercriminals are finding new vulnerabilities to exploit, and new methods to steal your data or to hack into your system. Day zero alerts are a great way to keep your employees updated. Has a new security threat been discovered or an important plug-in released for the optimal functioning of a browser? Send an email to everyone spelling out clearly what the threat is and what they can do to mitigate it. Then, follow up to verify they took the necessary steps.

Transparency

Let your employees know who to contact in the event of any IT related challenges. This is important because someone troubleshooting on the internet for a solution to something as simple as a zipping up a file could end up downloading malware accidentally.

Considering the serious ramifications brought on by cybercrime attacks, it makes sense for organizations to strengthen their first line of defense against cybercriminals–their own employees.

Strengthening your cybersecurity policies

Formulating strong IT policies and laying down the best practices for your staff to follow is one of the best ways to prevent your business from becoming a victim of cybercrime. In this blog, we explore the various areas your IT policy should ideally cover.

Passwords: Your IT policy should cover

1. Rules regarding password setting
2. Password best practices
3. The implications of password sharing
4. Corrective actions that will be taken in the event the password policy is not followed

Personal devices

1. Rules regarding the usage of personal devices at work or for work purposes. Answer questions like
1. Are all employees allowed to use personal devices for work or do you want to limit it to those handling lesser sensitive data, or to those at higher in the corporate hierarchy as you assume they will need to be available 24/7? Regardless, you should spell out the regulations that they must follow. For example, requiring a weekly or monthly check for malware and updates to anti-malware software, etc., If only certain kinds of devices, software or operating systems may be approved as they are presumed to be more secure, then that should be addressed in the policy
2. Discuss best practices and educate your employees on the risks related to connecting to open internet connections (Free WiFi) such as the ones offered at malls or airports.

Cybersecurity measures

1. Document the cybersecurity measures that you have in place for your business. This should include your digital measures such as the software you have deployed to keep malware out–like anti-virus tools, firewalls, etc., and also the physical measures such as CCTV systems, biometric access controls, etc.,
2. Another example of a good practice is how you handle employee turnover. When someone quits your organization or has changed positions, how is the access issue addressed? Spell out the rules and regulations regarding the removal of a user from the network, changing passwords, limiting access, etc.,

Why do you need a top-down approach to IT security?

For any organization, its employees are its biggest assets. But, what happens when your biggest assets turn out to be your greatest threats or liabilities? That is how cybercrime can change the game. In a recent study, it came to light that employee actions account for about 70% of the data breaches that happen. This blog focuses on the first step you need to take as an organization to better prepare your employees to identify and mitigate cyber threats–adopting a top-down approach to IT security.

Being a victim of cyber-attack can prove disastrous for your business as it has the following repercussions.

• Affects your brand image negatively: Business disruption due to downtime or having your important business data including customer and vendor details stolen reflects poorly on your brand.
• It can cause you to lose customers: Your customers may take their business elsewhere as they may not feel safe sharing their PII with you.
• Can cost you quite a bit financially: Data breach makes you liable to follow certain disclosure requirements mandated by the law. These most likely require you to make announcements on popular media, which can prove expensive. Plus, you will also have to invest in positive PR to boost your brand value.
• It makes you vulnerable to lawsuits: You could be sued by customers whose Personally Identifiable Information (PII) has been compromised or stolen.

The organizational mindset needs to change and acknowledge the fact that IT security is not ONLY your IT department, CTO or Managed Service Provider’s (MSP) responsibility. You need to truly believe that IT security is everyone’s business, and that includes everybody working in your company, from the C-level execs to the newly hired intern. Everybody needs to understand the gravity of a cyberattack and its impact. Only then will they take cybersecurity seriously.

3 steps you can take to protect your data in the Cloud

Moving to the Cloud offers tremendous benefits for SMBs that range from lower IT costs to any-time access to data and certainly more reliability in terms of uptime. But, data in the Cloud is also vulnerable to security threats just like the data stored on physical servers. This blog discusses 3 things you can do to protect your data in the Cloud

Secure access: The first step would be to secure access to your data in the Cloud. So, how do you go about it? Safeguard your login credentials-your User IDs and passwords-from prying eye. Set strong password policies that are practiced across the board and educate your employees about good password hygiene. Also, do you have employees using their own devices to access their work-related applications and documents? Do you have staff working from home? Then, you also need to formulate strong BYOD (Bring-your-own-device) policies, so these devices don’t end up as the entry point to cybercriminals.

Educate your employees: What’s the first thing that pops into your head when someone talks about cybercrime? You probably picture some unknown person, a tech-whiz sitting behind a computer in a dark room, trying to steal your data. But, surprising as it may seem, the first and probably the biggest threat to your data and IT security in general, comes from your employees! Malicious employees may do you harm on purpose by stealing or destroying your data, but oftentimes, employees unwittingly become accomplices to cybercrime. For example, forwarding an email with an attachment that contains a virus, or clicking on a phishing link unknowingly and entering sensitive information therein or compromising on security when they share passwords or connect to an unsecured or open WiFi at public places such as the mall or the airport with a view to “get things done”, but, without realizing how disastrous the implications of such actions can be.

Choosing the right Cloud service provider: If you are putting your data in the Cloud, you need to make sure that it is in safe hands. As such, it is your Cloud service provider’s responsibility to ensure your data is secure and, accessible, always. But, are they doing all that is needed to ensure this happens? It is very important to choose a trustworthy Cloud service provider because you are essentially handing over all your data to them. So, apart from strengthening your defenses, you need to check how well-prepared they are to avert the threats posed by cybercriminals.

Complete Cloud security is a blend of all these plus internal policies, best practices, and regulations related to IT security, and of course, the MSP you choose to be your Cloud security provider plays a key role in all this.

Is the Cloud really risk-free?

The Cloud presents plenty of benefits that make it a very attractive choice, especially for SMBs who don’t want to be burdened with higher in-house IT costs, putting your data in the Cloud is not risk-free. Just as storing data on physical servers has its security threats, the Cloud presents certain security concerns as well. These include

• Data breach: A data breach is when your data is accessed by someone who is not authorized to do so.
• Data loss: A data loss is a situation where your data in the Cloud is destroyed due to certain circumstances such as technological failure or neglect during any stage of data processing or storage.
• Account hijacking: Like traditional servers, data in the Cloud could be stolen through account hijacking as well. In fact, Cloud account hijacking is predominantly deployed in cybercrimes that require entail identity thefts and wrongful impersonation
• Service traffic hijacking: In a service traffic hijacking, your attacker first gains access to your credentials, uses it to understand the online activities that happen in your domain and then uses the information to mislead your users or domain visitors to malicious sites.
• Insecure application program interfaces (APIs): Sometimes, Cloud APIs, when opened up to third parties, can be a huge security threat. If the API keys are not properly secured, it can serve as an entry point for cybercriminals and malicious elements.
• Poor choice of Cloud storage providers: A security lapse from the Cloud storage provider’s end is a huge security concern for businesses. It is very important to choose a trusted and experienced Cloud service provider who knows what they are doing.

Apart from the above, there are some common threats that apply to both the Cloud and traditional data storage environments such as a DDoS attack, or a malware attack where your data in the Cloud becomes susceptible because it is being shared with others and at other places.

Some Cloud security mechanisms that SMBs can invest in to keep their data safe

Cloud firewalls: Much like the firewalls you deploy for your local IT network, Cloud firewalls work to prevent unauthorized Cloud network access.

Penetration testing: Penetration testing is a sort of a Cloud security check where IT experts try hacking into the Cloud network to figure out if there are any security lapses or vulnerabilities that could serve cybercriminals.

Obfuscation: In obfuscation, the data or program code is obscured on purpose such that the system delivers unclear code to anyone other than the original programmer, thus mitigating any malicious activity.

Tokenization: Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security.¹

Virtual Private Networks (VPN): Another, more commonly used mechanism is the VPN. VPN creates a safe passage for data over the Cloud through end-to-end encryption methodology.

Investing in a good Cloud security system is a must, but, in the end, you also need to remember that Cloud security is not only about antivirus software, firewalls, and other anti-malware tools. You need to pick the right MSP and work closely with them to implement a Cloud security solution that works for you.

¹https://searchsecurity.techtarget.com/definition/tokenization

Things to consider before switching to the Cloud

More and more businesses are switching to the Cloud to store their data and rightly so. The Cloud offers numerous benefits over the traditional, physical on site server. For example,

• Anytime, anywhere access to your data: Information in the Cloud can be accessed from anywhere using an internet connection, unlike in the case of traditional servers, where you need a physical connection to the servers
• Significant cost savings: You cut hardware costs, because the Cloud follows a ‘pay-as-you-use’ approach to data storage
• SaaS compatibility and support: The Cloud allows the use of Software-as-a-Service since the software can be hosted in the Cloud
• Scalability: The Cloud lets you scale up and down as your business needs change
• 24/7 monitoring, support, and greater access reliability: When your data is in the Cloud, the Cloud service provider is responsible for keeping it safe and ensuring it is securely accessible at all times. They monitor the Cloud’s performance and in the event of any performance issues, they provide immediate tech support to resolve the problem

Your big Cloud move: What to consider

If you are considering moving to the Cloud, you will find it helpful to sign-up with an MSP who is well-versed with the Cloud. They can advise you on the benefits and risks of the Cloud and also offer the Cloud solution that’s right for you. In any case, before you migrate to the Cloud, make sure you are dealing with a reputed Cloud service provider who has strong data security measures in place. You can even explicitly ask them what security mechanisms they have invested in to manage data access and security.

Yes, moving to the Cloud has it benefits, but it also has its challenges including security risks. Learn more in our next blog, “Is the Cloud really risk-free?”