By definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business. The key is continuous alerting, fixing and repeating.
It all started with break-fix services
We start with most clients on getting their environment up to standard and stable. That is not a simple answer, but a more complex issue requiring planning and action. Getting the software tools to scan, fix and replace the pieces that are not up-to-par is a process and we will help you define and complete the journey.
Managed Services is available for small to medium sized businesses
The Managed Services software that we put in place allows us to work towards two major goals:
- Everything on your network that will result in a user symptom or risk will send an alert before or when it happens, and we will know about it.
- Every alert we get is something important and needs to be addressed.
The more closely we can get to these two goals, the more perfectly we can achieve a truly managed service and the more we can get away from “everything being an emergency” situation.
The Real Benefits Of Managed Services
A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.
Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality
24-hour monitoring: Because we also manage all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by Mirrored Storage. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of productivity, comfort and security.